How do I know if my insurance covers treatment and what my cost will be?
Call the admissions department at 855.658.6109 and you will receive a Verification of Benefits. This will let you know what your insurance covers and the expected out-of-pocket cost of treatment.
What if the client doesn’t have insurance?
Serenity Light Recovery offers medical financing and private pay options with payment plans. Please contact our admissions team at 855.658.6109 to identify private pay rates and solutions to getting the help you need.
How do I determine what type of treatment I need or my love one needs?
Please contact our admissions team at 855.658.6109 for an over the phone pre-screening which will provide an initial determination on level of care. Then, an in-person clinical assessment will be scheduled to provide the final determination on the appropriate level of care.
Family or loved ones may also make the initial call to review with staff what determines the level and type of treatment that is recommended.
What services do you offer for family?
We offer a three-day intensive family program available to loved ones of our clients at no additional cost as well as individual family sessions as needed.
We also hold a weekend orientation at 11:00AM for family every Sunday before visitation which gives an overview of our services and what to expect while your loved one is in treatment. This is for 1st time visitors only. For those who attend the required initial orientation, we offer lunch from 12:00-1:00PM.
Family visitation is from 1:00-4:00PM on Sundays and family members MUST attend the family orientation before they are able to attend visitation.
Additionally, since addiction is a family disease we provide referral services for family so that they can get well also.
I don’t think 30 day’s of treatment will be enough, do you offer extended or a continuum of services?
In our residential treatment center, we have 30, 60 and 90 day programs available to meet the individual’s needs.
Additionally, we offer an Intensive Outpatient Treatment (IOP) which provides a step-down level of care. We provide individual Recovery Coaching with follow-ups for one year after treatment, our aftercare group and alumni groups meet weekly and allow our clients to an on-going support system.
My loved one needs treatment but are unwilling to make a commitment, is their anything I can do to help initiate their change?
Please contact our admissions team at 855.658.6109 for a one-on-one personal consult on how to help your loved one get the help they need.
Do you offer mental health services as well?
Serenity Light Recovery treats co-occurring disorders when substance abuse is the primary disorder. Our on-staff Psychiatrist and Master Level clinicians will assess and treat clients accordingly, as well as refer out for additional levels of care. Clients are encouraged to continue taking any non-narcotic mental health medications while in treatment, and will also consult with the on-staff psychiatrist to review their medication regimen.
When can my family member/loved ones come to visit?
Visitation is held on Sunday’s from 1:00-4:00PM for approved family and visitors. Visitors are required to attend the family orientation prior to first-time visitation. Family orientation is held at 11:00AM and we will provide lunch for 1st time attendees from 12:00-1:00PM.
How do I know if my family member/loved one is discharging?
One must have written consent from the client in order to be notified of treatment progress.
WHAT IF I AM NOT READY TO LEAVE TREATMENT?
Aftercare and discharge planning begins from the moment the client enters treatment. Together with their Recovery Coach and clinicians, clients are empowered to develop a secure plan that is supportive of their recovery. The Recovery Coaches also follow-up with the client for up to 1 year after discharge to provide support, advocacy, motivation and encouragement to stay focused on the recovery process. Our highly trained clinicians provide sound guidance on discharge and will recommend an extended treatment stay at Serenity Light Recovery if it is seen to be beneficial. We offer 30, 60 and 90 day programs to accommodate the needs of our clients.
What medication do you use for opiate withdrawal?
Suboxone may be prescribed during the withdrawal phase to treat specific detox symptoms such as nausea, vomiting, and diarrhea. Our on-site physician may prescribe alternative medications based on individual needs, allergies, or history of adverse reaction to medication. We also offer a holistic approach to detox which includes; acupuncture, Biosound and massage therapy. Our 24-hour nursing staff will closely monitor vitals during detox.
What medication do you use for alcohol withdrawal?
Our protocol for alcohol withdrawal includes Librium and Lorazepam as well other vitamins and medications to treat common symptoms such as anxiety, seizures, sleep, and blood pressure. We have several protocols and options depending on the severity of detox. We also offer a holistic approach to detox which includes; acupuncture, Biosound and massage therapy. Our 24-hour nursing staff will closely monitor vitals during detox.
How long will my loved one or myself be in treatment?
Detox: This question will vary based on frequency and history of use. Alcohol and benzodiazepine withdrawal lasts between 5-8 days on average.
Residential Treatment: Serenity Light Recovery offers 30, 60 and 90 residential treatment programs. The duration of treatment is based on individual needs.
Intensive Outpatient Program (IOP): Our IOP is typically an 8-week program that meets Monday through Thursday from 6:00pm to 8:30pm.
If I use my insurance will my employer know I am in treatment?
No, your personal health information is protected under HIPPA. Many employers offer an EAP (Employee Assistance Program) that will confidentially assist you in the treatment process. For more information on HIPPA and 42 CFR, click here.
When can my family member/loved one use the phone during treatment?
Facility phones will be available during treatment with the use of a calling card during certain hours. Calling cards may be purchased in the SLR gift shop. The specific phone hours will be discussed at time of admission. Cell phones are not permitted in the facility and must be turned in upon admission.
How can I get in touch with my family member/loved one’s counselor while they are in treatment?
In order to speak with any staff regarding a client, we must have signed consent from the client. With consent, you may contact our facility at 855.658.6109 to speak with a Counselor or Recovery Coach. If the client does not agree to sign the consent, we are legally bound by HIPPA to keep client medical records confidential. In the event of an emergency, we will contact the “Emergency Contact” listed on admissions paperwork.